Updated October 20, 2026
Need a hand with HeyyThere? We are here.
For any question about your account, your data, your purchases or anything else, please contact us through the HeyyThere app: open the settings sheet on the home screen and tap Send feedback. Your message reaches us from your logged-in account, so we know it really comes from you and can act on it without asking you to prove who you are. This is for everyone's protection.
That same channel is how you request access to the data related to your account. We answer every message, usually within two business days.
You may delete your account and the entirety of your data in the settings, inside the app, at any time. Your profile, contacts and inbox are removed as described in our Privacy Policy.
Heyys arrive as push notifications. Check that notifications are allowed for HeyyThere in your phone's settings, and that they are switched on in the app's settings sheet. Every heyy you received is also waiting in your inbox, the cloud icon on the home screen.
Heyy types and extra circles are bought through the App Store or Google Play, and purchases are tied to your store account. To restore a purchase on a new phone, open the store in the app: your items are unlocked again at no cost. Refunds are handled by Apple and Google through their own request pages. For anything else about a purchase, message us from the app.